Last Updated: 14-October-2023

To maintain the highest level of product safety and quality, we have implemented a returns policy for the personal care products we sell. Please take a moment to familiarize yourself with our policy:

1. Unopened and Unused Products:

• By law Personal grooming and care products can only be returned if they are unopened, unused, and in their original condition.
• If the product packaging is sealed, it must remain unbroken.

2. Timeframe for Returns:

• To be eligible for a return, you must initiate the return process within 2 days of receiving your order.
• After 2 days we are unable to accept returns for personal grooming products, as we prioritize product safety and hygiene.

3. Return Authorization:

• Before returning a product, you must contact our customer support team at info@noviful.com to request a Return Authorization for the return.
• We will arrange and handle the return after authorisation.

4. Return Shipping:

• The cost of return shipping is the responsibility of the customer, and it will be deducted from the refund

5. Inspection and Refunds:

• Once we receive your returned, unopened, and unused personal grooming product, we will inspect it to ensure it meets our return criteria.
• If the product is in compliance with our policy, we will process a refund.
• Refunds are also subject to a deduction 5% admin/inspection/handling fee for the total value of the order

6. Refund Exceptions:

• If the product is returned opened, used, or not in its original condition, a refund will not be issued.

7. Defective or Damaged Products:

• If you receive a product that is defective or damaged, please contact us within 2 days of receipt.
• We will arrange for a replacement or issue a refund, as applicable.

8. Contact Us:

• If you have any questions or need assistance with a return, please don't hesitate to contact our customer support team at info@noviful.com