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Hair Loss Treated the Natural Way

Noviful South Africa

Returns Policy

Last Updated: 14-October-2023

To maintain the highest level of product safety and quality, we have implemented a returns policy for the personal care products we sell. Please take a moment to familiarize yourself with our policy:

  1. Unopened and Unused Products:
  • By law Personal grooming and care products can only be returned if they are unopened, unused, and in their original condition.
  • If the product packaging is sealed, it must remain unbroken.
  1. Timeframe for Returns:
  • To be eligible for a return, you must initiate the return process within 2 days of receiving your order.
  • After 2 days we are unable to accept returns for personal grooming products, as we prioritize product safety and hygiene.
  1. Return Authorization:
  • Before returning a product, you must contact our customer support team at info@noviful.com to request a Return Authorization for the return.
  • We will arrange and handle the return after authorisation.
  1. Return Shipping:
  • The cost of return shipping is the responsibility of the customer, and it will be deducted from the refund
  1. Inspection and Refunds:
  • Once we receive your returned, unopened, and unused personal grooming product, we will inspect it to ensure it meets our return criteria.
  • If the product is in compliance with our policy, we will process a refund.
  • Refunds are also subject to a deduction 5% admin/inspection/handling fee for the total value of the order
  1. Refund Exceptions:
  • If the product is returned opened, used, or not in its original condition, a refund will not be issued.
  1. Defective or Damaged Products:
  • If you receive a product that is defective or damaged, please contact us within 2 days of receipt.
  • We will arrange for a replacement or issue a refund, as applicable.
  1. Contact Us:
  • If you have any questions or need assistance with a return, please don't hesitate to contact our customer support team at info@noviful.com

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