Last Updated: 14-Oct-2023

At NOVIFUL we strive to provide our customers with the best online shopping experience, and that includes a transparent and reliable shipping policy. Please take a moment to familiarize yourself with our shipping guidelines:

1. Order Processing Time:

• All orders are processed within 1-2 business days (Monday to Friday) from the date of purchase.
• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods:

• We Make use of reputable shipping/ courier companies we offer

• Standard Shipping In South Africa
• PAXI – Customer in Rural/Outlying areas to collect from PAXI point
• International Shipping (for applicable destinations)

3. Shipping Fees:

• Shipping fees are calculated based on the weight and destination of your order.
• You can view the estimated shipping cost during the checkout process.
• We may offer free shipping on qualifying orders, so be sure to check for any ongoing promotions.

4. Estimated Delivery Times:

• Delivery times may vary depending on your location, Local South African times vary from 2 up to 6 Business days
• PAXI service for rural and outlying areas in South Africa up to 9 Business days
• International shipping takes on average 7-14 Business days

5. Tracking Your Order:

• Once your order has been shipped, you will receive a confirmation email with a tracking number.
• You can track the status and location of your package by visiting the provided tracking link.

6. Shipping Restrictions:

• We currently cannot ship to Russia or the Ukraine due to the ongoing war

7. Undeliverable Packages:

• If a package is returned to us as undeliverable due to an incorrect shipping address or other reasons, we will attempt to contact you to resolve the issue.
• Additional shipping charges may apply for re-sending the package to the correct address.

8. Customs and Duties (international orders only):

• International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries.
• We are not responsible for delays caused by customs processing.

9. Lost or Damaged Items:

• In the event of a lost or damaged package, please contact our customer support team within 5 days of the expected delivery date. And within 2 days of receipt of order.
• We will work with you to resolve the issue and, if necessary, file a claim with the shipping carrier.

10. Returns and Refunds:

• For information on returns and refunds, please refer to our NOVIFUL Returns Policy.

11. Contact Us:

• If you have any questions or need assistance with your order, please don't hesitate to contact our customer support team at info@noviful.com

Please note that this shipping policy is subject to change, and any updates will be reflected on this page. We recommend reviewing our policy periodically for any modifications.

Thank you for choosing NOVIFUL for your online shopping needs. We are committed to ensuring your orders arrive in a timely and secure manner.